The quality assurance and enhancement activities for governance are based on the HTW Chur quality assurance framework concept, in particular the governance guidelines:
- The University Executive Board undertakes to review the effectiveness of the quality assurance system at regular intervals.
- HTW Chur applies various management tools via its quality assurance system to ensure that it is able to fulfil its mandate and that the strategy plans are efficiently implemented.
- HTW Chur ensures via process management that the defined quality is repeatedly achieved.
- HTW Chur makes fact-based decisions. It has a key figure system for this purpose.
- All stakeholder groups of HTW Chur have an appropriate participatory right.
- HTW Chur supports sustainable development and in doing so promotes economic performance, social solidarity and environmental responsibility.
- HTW Chur is committed to equal opportunities for all members of the university and promotes the diversity (see Diversity Policy) of students and staff.
Governance control system
The governance quality control system comprises the following elements: quality objectives, quality measures and quality assessments. It ensures continuous improvement via further enhancements in quality.
Cantonal legislation and the canton’s performance mandate determine the governance of HTW Chur to a significant extent. In keeping with the strategy of HTW Chur, the University Executive Board has issued governance regulations and requirements. In light of the ever-changing environment and the evolving framework conditions, governance is reviewed regularly in an appropriate manner.
- HTW Chur endeavours to ensure equal opportunities for all members of the university and actual gender equality between men and women. It promotes diversity among its students and employees and a culture of respect in dealings with others. HTW Chur has a Diversity Policy that is anchored in the university strategy.
- HTW Chur’s understanding of sustainability is based, on the one hand, on the EFQM definition (economic performance, social solidarity and environmental responsibility) and, on the other hand, the “Principles for Responsible Management Educations” (PRME), which is an initiative of the United Nations. As the first public Swiss university to do so, HTW Chur undertook to comply with the six PRME principles in 2009.
- HTW Chur knows numerous participation instruments for all relevant stakeholder groups. The internal stakeholder groups (employees and students) have the opportunity to influence issues relating to management, the provision of services and support. They also have the associated right to information as well as the right to submit requests. External stakeholder groups can also participate via various channels.
- The Equal Opportunities Officer of HTW Chur is linked to the officers of the University of Applied Sciences of Eastern Switzerland (FHO) and is a partner of the Institute for Gender and Diversity (IGD). Within this association, action plans aimed at achieving “equal opportunities for men and women at universities of applied sciences” have been developed and measures implemented since 2001. The current Action Plan 2017-2020 focusses on HR policy and the development of young talent as well as recruitment, the provision of support to students and the promotion of diversity.
- Internally, the Sustainability Committee works to ensure the sustainable development of HTW Chur on the basis of the sustainable development concept.
- Internal stakeholders (students and employees) are involved in change processes in various forms (committees, lecturer conference, class head meeting, etc.).
- A report is prepared for the FHO equal opportunities control body each year.
- As a PRME member, HTW Chur reports its results to the PRME Secretariat of the UN Global Compact Office in New York in the form of a progress report every two years.
- Results gained from surveys provide impetus for change (direct measurement). Student and employee surveys are conducted at all four member institutions of the University of Applied Sciences of Eastern Switzerland (FHO) in equal measure.
HTW Chur has a comprehensive key figure system in which important key figures as well as strategic measurement criteria are recorded. Below this level, the management cockpit is used for the operational management of the university of applied sciences. The key figures are reviewed periodically and forwarded, together with the quarterly reports, to the responsible individuals at the respective management levels for the further enhancement of quality at HTW Chur.
Evaluation of employee satisfaction
HTW Chur checks the satisfaction if its employees as part of a survey of the University of Applied Sciences of Eastern Switzerland (FHO) every three years. From time to time, HTW Chur reviews the impact of the measures introduced by means of a direct measurement.
Employee satisfaction 2015
The survey of student satisfaction was carried out in autumn 2015.
Direct measurement 2017
An initial review of the effectiveness of the measures introduced was conducted via the direct measurement 2017.
The assessment of results and definition of measures will take place by mid-2018.